ToS

ToS

Terms and Conditions

1. Introduction
Welcome to Tellow.io (“we,” “our,” “us”). Tellow.io provides AI-powered customer support services (the “Service”). By using Tellow.io, you (“you,” “user,” or “customer”) agree to these Terms of Service (the “Terms”).

If you do not agree with these Terms, you must not use the Service.

2. Eligibility

  • You must be at least 18 years old or have the legal capacity to enter into a binding agreement.

  • You may use the Service on behalf of a business entity if you have authority to bind that entity.

3. Description of the Service
Tellow.io offers an AI agent that can manage and respond to customer calls. We reserve the right to modify or discontinue features at any time with reasonable notice.

4. Accounts

  • You must create an account to use Tellow.io.

  • You agree to provide accurate and up-to-date information (e.g., email, business name).

  • You are responsible for maintaining the security of your login credentials.

  • We reserve the right to suspend or terminate accounts if you violate these Terms.

5. Payment & Billing

  • Payments are processed via Stripe.

  • You authorize Tellow.io (via Stripe) to charge applicable fees.

  • All fees are non-refundable unless otherwise stated by law or in writing.

6. User Responsibilities
You agree NOT to:

  • Use Tellow.io for unlawful, harmful, or fraudulent purposes.

  • Upload or transmit content that violates the rights of others.

  • Attempt to gain unauthorized access to Tellow.io systems.

You remain responsible for all activity conducted through your account.

7. Call Transcriptions (text)

  • You are solely responsible for complying with applicable laws regarding transcribing calls (e.g., obtaining consent from participants).

  • Tellow.io is not liable for your failure to obtain necessary permissions.

8. Intellectual Property

  • All intellectual property rights in Tellow.io (software, branding, content) belong to Tellow.io.

  • You receive a limited, non-exclusive, non-transferable license to use the Service for your business or personal purposes.

9. Data Privacy
Your use of Tellow.io is also governed by our [Privacy Policy]. By using Tellow.io, you consent to our collection and handling of data as described in that policy.

10. Service Availability
We aim to provide uninterrupted access to Tellow.io, but we do not guarantee 100% uptime. Temporary interruptions may occur due to maintenance, upgrades, or unforeseen issues.

11. Limitation of Liability
To the fullest extent permitted by law:

  • Tellow.io is provided “AS IS” and “AS AVAILABLE.”

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability for any claim is limited to the amount you paid for the Service in the past 12 months.

12. Indemnification
You agree to indemnify and hold harmless Tellow.io from any claims, damages, or expenses arising from your use of the Service or your violation of these Terms.

13. Termination

  • You can terminate your account at any time via the account page (this deletes your data).

  • We may suspend or terminate your access if you violate these Terms or use Tellow.io in a harmful or illegal way.

14. Governing Law
These Terms are governed by the laws of Sweden, without regard to conflict of law principles. Any disputes will be resolved in the courts of Sweden.

15. Changes to These Terms
We may update these Terms from time to time. If changes are significant, we will notify you by email or via the Service. Your continued use of Tellow.io after changes take effect constitutes acceptance of the new Terms.

16. Contact
For questions about these Terms, contact: support@tellow.io