Privacy

Privacy

Privacy Policy

1. Introduction
Tellow.io (“we,” “us,” or “our”) is a web application providing AI-powered customer support services. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use Tellow.io. We respect your privacy and are committed to complying with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, and California Consumer Privacy Act (CCPA).

By using Tellow.io, you consent to the practices described in this policy.

2. Data Controller
Tellow.io is operated by a sole proprietor based in Sweden. For privacy inquiries, you can contact us at: support@tellow.io.

3. Information We Collect
We collect the following personal data:

  • Account Information: Email address and business name provided during signup.

  • Payment Information: Payments are securely processed through Stripe. We do not store your credit card details.

  • Call Data: Call timestamps are always stored for logging purposes.

  • Sensitive Data: Our system does not intentionally retain sensitive personal data, but transcriptions may contain such data.

4. How We Use Your Information
Your data is used solely for functional purposes, including:

  • Managing your account and providing customer support.

  • Processing payments via Stripe.

  • Maintaining call logs.

  • Complying with legal and tax obligations.

We do not use your data for marketing or promotional purposes.

5. Data Sharing and Third Parties
We share your data only with trusted service providers necessary to operate Tellow.io, including:

  • ElevenLabs (AI voice features)

  • Supabase (backend database)

  • AWS (hosting and infrastructure)

  • Stripe (payment processing)

We do not share your data with Google platforms and do not sell or rent your personal data to any third parties.

6. International Users
Tellow.io is available globally. If you use our services outside Sweden or the EU, your data may be transferred and stored in countries outside your jurisdiction, including Sweden.

We comply with GDPR, UK GDPR, and CCPA to protect your rights regardless of location.

7. Data Storage and Security
All personal data is stored in secure data centers located in Stockholm, Sweden.
We retain your data only as long as necessary to provide services and meet legal requirements (typically up to 3 years after account closure).

Security measures include:

  • Role-based access control

  • Regular backups

  • Multi-factor authentication

  • Encryption of data at rest with AES-256 and in transit via TLS

8. Your Rights
Under GDPR, UK GDPR, and CCPA, you have the right to:

  • Access and correct your personal data.

  • Delete your personal data by deleting your account via the account page, permanently removing all associated data.

  • Object to or restrict processing of your data.

  • Withdraw consent where applicable.

  • Request data portability.

For further inquiries or to exercise your rights, contact us at support@tellow.io.

We do not sell your data, so the CCPA right to opt-out of sale does not apply.

9. Cookies and Tracking Technologies
We use cookies from Google marketing platforms solely for ad performance analytics. A cookie consent banner is provided to inform you and obtain consent before placing non-essential cookies.

10. Children’s Privacy
Tellow.io is not intended for children under the age of 13 (or 16 where applicable). We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. If material changes occur, we will notify you via email or on our website before the changes take effect.

12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at: support@tellow.io